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Customer Service Training

Onsite Instructor Lead "Customer Service Excellence For Everyone"

A Program Designed for Companies Who Want To Create a Stronger Service Culture that Builds Loyal Relationships with Their Customers.

We offer a variety of skills development training that will increase your staff's effectiveness in properly dealing with your customers in-person, via email or over the telephon. Our customer service training seminars, workshops and courses are available throughout both the US and Canada .

We all know the fundamental purpose of a business- it's to get customers and once we have them we need to keep them. The goal is to satisfy our customers but how do we make sure our employees are doing just that? If you have any doubts, let us help you ensure your employees know how to create the right environment via every connection they make with your customers. Some of the benefits of having happy customers include:

  • Satisfied customers are converted to loyal customers
  • More sales come from existing customers
  • Your customers become advocates, creating "free" word of mouth advertising
  • Happy employees, reduces turnover at work
  • Increased revenue
  • And, much more.

In our Excellence in Customer Service training participants will:

  • Gain valuable insights into viewing service from the client's perspective
  • Gain a better understanding of what we mean by quality customer service
  • Understand how to handle inquiries and/or complaints in ways that improves the customer's perception of the organization and builds lasting relationships with them
  • Learn how to see issues from the client's perspective
  • Learn to promote positive "chemistry" between them and the client by recognizing and responding to the needs of each individual client
  • Learn how to respond appropriately even when the client is responding with emotions
  • Acquire techniques for creating value-adding options for clients and making sure clients recognize the added value they are getting

Build Your Own Seminar

We can mix and match topics from any of our other programs to meet your specific needs. New topics can be added.

I Need Something Else

No company is quite like yours. So, if you have a training need that demands a highly-specific solution, we can help. Customization allows you to align your company’s unique goals to the training.

One-on-One Confidential Training:

This training may be delivered in a variety of ways, including over the telephone or online.

Minor Adjustment:

Includes course name changes, minor searchable terminology changes and addition of logos.

Tailored Training:

Modify our courses to address your organization's specific needs, including modification of role playing and other exercises, cosmetic and terminology changes. Our pre-training analysis aligns course content, activities and examples with your organization's strategies, culture, and objectives to deliver a program tailored just for you.

Customized Training:

For more specific or complex training initiatives, our design team can assess your organization's needs, then create a learning solution that is uniquely yours to help you achieve your business goals.

New Development:

Newly created material to meet your objectives.

If you’re interested in one of these options for yourself or your organization, please contact us.