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Customer Service Training

Customer Service Excellence for Leaders

A Program Designed Specifically for Leaders Who “Serve”

Our specialized program will train the customer service leaders in your organization to generate a spirit of service within their team, installing a service culture that builds customer loyalty.

The program includes the following points:

  • Customer service is an attitude not a department
  • Internal service is just as important as external service
  • Identifying the top expectations of customers
  • Your attitude is a choice that is controllable
  • Good leaders serve the people who serve the customer
  • Generating a spirit of service
  • Leading by example
  • Energize your staff to perform award winning service
  • Repeat business is good for everyone
  • Installing a service culture that builds customer loyalty
  • Create strategies for responding to feedback
  • Generate positive energy through feedback
  • Recognizing excellence
  • Identify what people value about working for you
  • Develop service standards and build them into jobs
  • Energize staff to delight customers through effective recognition
  • Listening skills
  • Three styles of listening
  • Removing obstacles to listening
  • Practicing proactive listening habits
  • Handling customers with listening problems
  • Keeping customers calm with words
  • Turning angry customers into repeat customers
  • Taking ownership of the situation
  • Three steps to composure

I Need Something Else

No company is quite like yours. So, if you have a training need that demands a highly-specific solution, we can help. Customization allows you to align your company’s unique goals to the training.

One-on-One Confidential Training:

This training may be delivered in a variety of ways, including over the telephone or online.

Minor Adjustment:

Includes course name changes, minor searchable terminology changes and addition of logos.

Tailored Training:

Modify our courses to address your organization's specific needs, including modification of role playing and other exercises, cosmetic and terminology changes. Our pre-training analysis aligns course content, activities and examples with your organization's strategies, culture, and objectives to deliver a program tailored just for you.

Customized Training:

For more specific or complex training initiatives, our design team can assess your organization's needs, then create a learning solution that is uniquely yours to help you achieve your business goals.

New Development:

Newly created material to meet your objectives.

If you’re interested in one of these options for yourself or your organization, please contact us.